– Recommended Size: 50-500 employees –
Customer Survey
Interested in better costumer relations and more sales?
Then we have the solution for you!
We conduct a customer satisfaction survey then identify actions to improve customer relations which results in increased sales.
This provided the organization with a continuous process to measure customer satisfaction and improve business performance. The video shows how it’s done.
Customer Survey (90 seconds)
Special US & UK intro offer:
Book your free project today!
Book before 30 November 2020 for a 100% FREE project
This is how it’s done!
First Improfy designs and implements a customer satisfaction survey. We then identify actions to improve customer relations.
The actions are based on recommendations from customers, the latest concepts from Harvard and traditional management models.
Then we present the survey results with actionable recommendations guaranteed to improve customer relations.
Finally we work with the management and the sales team to implement all the identified actions.
We deliver status reports every month to ensure that all valuable actions are implemented according to plan.
Software & consulting
Your can choose to buy a DIY software license and do the project with your staff. You can also choose to let an Improfy consultant help you conduct the entire project. Please read more below.
Results guarantee
Consulting service: having carried out 500 similar projects we guarantee that we will identify actions that will improve next years result by 15%.
Time guarantee
Consulting service: Improfy guarantees that you don’t have to put in more than four hours of your time to give us the information we need to design and deliver your survey.
Week 1-2
1 Customer survey
- Products and services
- Packaging
- Delivery
- Sales team
- Ordering and invoicing
Week 3-4
- Customer satisfaction index
- Results department
- Trend analysis
- Improvement portfolio
- Next year’s target
Week 5-20
3 Implementation
- Implementation workshops
- Action plans and responsibility
- Monthly status reports