Customer Relations

 

Do you want improved customer relations? Again, Improfy can help you. By doing a customer survey. we will help you find out how your customers view you as supplier and all the areas of opportunity. You will learn what they think about your products, service and delivery times and more. That you then can then improve on to increase sales and more loyal customers.

This is how it works

Improfy begins by creating and sending a online survey to your customers. The answers are analysed and actions are identified to improve your customer relationships and increase sales. The results are presented to the management, directly online. All of this is done for free.

You are then able to hire Improfy to implement the actions found and thus ensure that the NKI-index increases next year.

 

Time guarantee: 4 hours
Improfy ensures that you don’t have to put in more than four hours of your valuable time to go through with the project.

 

Result guarantee: 10% increased NKI results 2019
Improfy has under 15 years completed 236 similar projects, and based on these successes we offer a result guarantee which means that we guarantee to identify actions which will increase the NKI-index by at least 10% until the next project.

 

Personal references: our success is your security
Improfy has completed more than 400 projects and we proudly present 68 personal references who all certify the quality and service of our products.

This is what you get for free

You get all you need to succeed when i comes to improving customer relations which results in increased sales and improved profitability. 

  • Customized questions
  • Customer satisfaction index
  • Trend analysis
  • Focus areas 
  • Customer ranking list
  • Industry benchmark
  • Department benchmarks
  • Unique manager logins
  • Customer comments

Improvement portfolio
Furthermore, we present tangible actions to improve your customer satisfaction result, improving customer relations and boosting sales.

GAP-analysis
To take it even one step further we perform a Gap-analysis based on the actual customer result and the predicted result from your sales team.

Your first project is always free, book now!

Your first project with us is always free, with no strings attached. This is because we want to prove ourselves to you.

We have already conducted over 400 projects with excellent result for over 100 different clients, and now we want to do the same for you.

If you are happy with your first project and want to do a follow-up or another project, then the project cost is £45 per employee.

 

Project plan after booked free project

Week 1-2
1
Customer Survey

Improfy will provide a online survey which you approve. Thereafter, we send the survey to all of your customers.


Cost: free
No strings attached

Week 3-4
2
Project report

After that, Improfy analyzes the results and conducts a presentation with the entire management team directly online.


Cost: free
No strings attached

Week 5-40
3
Implementation support

Improfy implements all improvements during 10 months together with your employees. The management receives a status report each month containing:

  • Actionplan & goals
    Concrete plans and goals for every action
  • Pulse-measurement
    Regular check of the results
  • Status Reports
    Updated reports every month
  • Coach & brainstorming
    Continuous support to the management

Cost: 24 500 SEK
6 months of implementation

We are the ones who carry out your free projects

Sara, the consult who strikes

Education
Bachelors degree
School of business, economis and law in Gothenburg

Internationella Skolorna,
Barcelona, Spain.

Sara has worked closely with Improfy’s Sales department and written her Master thesis on “Internationalizing though ecommerce”. Through her courses in Business Finance and several project as consultant for Improfy, she has also developed solid experience and know-how in management. In her leisure time, she plays soccer for Kungsbacka DFF, a Swedish Elite soccer team. 

Tobias, the consult who sails

Education
Degree of Master of Science in Business and Economics
Manchester Business School

Goethe Institut,
München, Germany.

Sorbonne University,
Paris, France.

Tobias Pernvik is a seasoned Management Consultant that started out as Management Consultant for Ernst & Young in London, then he got promoted to the headquarters in New York. Soon after that, he founded Improfy and have been managing for over 400 small- and big projects. On his leisure time, Tobias is often found out at sea sailing and fishing. As ex. Sea Rescue Volunteer, he is also often helping people that run into issues out at sea.

David, the consult who travels

Education
Master of Science in Industrial Engineering and Management
Chalmers University,
Gothenburg, Sweden

Bocconi University,
Milano, Italy.

Linneuniversitet,
Gothenburg, Sweden.

David’s spark of passion for Management consulting came when he did his Master Thesis on “Process improvement for companies focused on production.” After his thesis, he’s developed his knowledge in many areas and managed many consulting projects for Improfy. When he’s not working, he works out and travels the world. 

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