Customer Satisfaction Survey

Free Management Consulting Direct Online


Do you want improved customer relations? Again, Improfy can help you. By doing a customer survey, we help you find out how your customers
view you as supplier.

You will learn what they think about your products, service and delivery times and much more ….    

Book your free project today!

Your first project with us is always free, with no strings attached. This is because we want to prove ourselves to you.

We have already conducted over 400 projects with excellent result for over 100 different clients, and now we want to do the same for you.

Project time:  3-4 weeks


This is how it works

Improfy begins by creating and sending a online survey to your customers. The answers are analysed and actions are identified to improve your customer relationships and increase sales. The results are presented to the management, directly online. All of this is done for free.

You are then able to hire Improfy to implement the actions found and thus ensure that the NKI-index increases next year.


Time guarantee: 4 hours
Improfy ensures that you don’t have to put in more than four hours of your valuable time to go through with the project.


Result guarantee: 10% increased NKI results 2019
Improfy has under 15 years completed 236 similar projects, and based on these successes we offer a result guarantee which means that we guarantee to identify actions which will increase the NKI-index by at least 10% until the next project.

This is what you get for free

You get all you need to succeed when i comes to improving customer relations which results in increased sales and improved profitability. 

  • Customized questions
  • Customer satisfaction index
  • Trend analysis
  • Focus areas 
  • Customer ranking list
  • Industry benchmark
  • Department benchmarks
  • Unique manager logins
  • Customer comments

Improvement portfolio
Furthermore, we present tangible actions to improve your customer satisfaction result, improving customer relations and boosting sales.

Week 1-2
Customer Survey

Improfy will provide a online survey which you approve. Thereafter, we send the survey to all of your customers.

Cost: free
No strings attached

Week 3-4
Project report

After that, Improfy analyzes the results and conducts a presentation with the entire management team directly online.

Cost: free
No strings attached

Week 5-40
Implementation support

Improfy implements all improvements during 10 months together with your employees. The management receives a status report each month containing:

  • Actionplan & goals
    Concrete plans and goals for every action
  • Pulse-measurement
    Regular check of the results
  • Status Reports
    Updated reports every month
  • Coach & brainstorming
    Continuous support to the management

Cost: 24 500 SEK
6 months of implementation

AGE Kontor och Data AB

Turnover: £48.4m
Employees: 164

Helena Reinel
Human Resource Manager

68 references

Bluestep Bostadslån

Turnover: £9.0m
Employees: 94

Peter Gertman
Operativ Chef

68 references

Bosch Siemens Appliances

Turnover: £473.0m
Employees: 258

Mats Lindborg
Business Development Northern Europé

68 references

Wincor Nixdorf AB

Turnover: £27.1m
Employees: 47

Jimmy Andersson
Manager Service Operations

68 references