Improfy begins by creating and sending a online survey to your customers. The answers are analysed and actions are identified to improve your customer relationships and increase sales. The results are presented to the management, directly online. All of this is done for free.

You are then able to hire Improfy to implement the actions found and thus ensure that the NKI-index increases next year.

Time guarantee: 4 hours
Improfy ensures that you don’t have to put in more than four hours of your valuable time to go through with the project.

Result guarantee: 10% increased NKI results 2019
Improfy has under 15 years completed 236 similar projects, and based on these successes we offer a result guarantee which means that we guarantee to identify actions which will increase the NKI-index by at least 10% until the next project.

Personal references: our success is your security
Improfy has completed more than 400 projects and we proudly present 68 personal references who all certify the quality and service of our products.

You get all you need to succeed when i comes to improving customer relations which results in increased sales and improved profitability. 

• Customized questions
• Customer satisfaction index
• Trend analysis
• Focus areas 
• Customer ranking list
• Industry benchmark
• Department benchmarks
• Unique manager logins
• Customer comments

Improvement portfolio
Furthermore, we present tangible actions to improve your customer satisfaction result, improving customer relations and boosting sales.

GAP-analysis
To take it even one step further we perform a Gap-analysis based on the actual customer result and the predicted result from your sales team.