– Recommended Size: 50-500 employees –
Customer Survey
Interested in better costumer relations and more sales?
Then we have the solution for you!
We conduct a customer satisfaction survey then identify actions to improve customer relations which results in increased sales.
This provided the organization with a continuous process to measure customer satisfaction and improve business performance. The video shows how it’s done.
Customer Survey (90 seconds)
Special US & UK intro offer:
Book your free project today!
Book before 30 November 2020 for a 100% FREE project
This is how it’s done!
First Improfy designs and implements a customer satisfaction survey. We then identify actions to improve customer relations.
The actions are based on recommendations from customers, the latest concepts from Harvard and traditional management models.
Then we present the survey results with actionable recommendations guaranteed to improve customer relations.
Finally we work with the management and the sales team to implement all the identified actions.
We deliver status reports every month to ensure that all valuable actions are implemented according to plan.
Software & consulting
Your can choose to buy a DIY software license and do the project with your staff. You can also choose to let an Improfy consultant help you conduct the entire project. Please read more below.
Results guarantee
Consulting service: having carried out 500 similar projects we guarantee that we will identify actions that will improve next years result by 15%.
Time guarantee
Consulting service: Improfy guarantees that you don’t have to put in more than four hours of your time to give us the information we need to design and deliver your survey.
Week 1-2
1 Customer survey
- Products and services
- Packaging
- Delivery
- Sales team
- Ordering and invoicing
Week 3-4
- Customer satisfaction index
- Results department
- Trend analysis
- Improvement portfolio
- Next year’s target
Week 5-20
3 Implementation
- Implementation workshops
- Action plans and responsibility
- Monthly status reports
What our clients say about us
Stockholm, Sweden
Turnover: $5.7 billion
Employees: 456
Industry: Appliances
Improfy has done an online project with other customers in Norway, Denmark, Finland, and Sweden.
They analyzed 2 343 customers and presented 248 recommendations to boost sales and improve customer relations, all within the following areas: call centers, order frequency, aftermarket, service, and marketing.
Improfy has been very professional and it´s clear that they have a lot of experience with similar projects.
We recommend Improfy!
Stockholm, Sweden
Turnover: $100m
Employees: 274
Industry: Retail
Improfy conducted a company analysis based on input from 270 of our employees and management team. They managed to identify a total of 865 improvements in 10 different areas. We experienced professional response, good communication, and flexibility. The result was carefully analyzed and gave us a broad action portfolio. We are very pleased with the outcome of the project.
We recommend Improfy!
Chicago, United States
Turnover:
Employees: 53
Industry: Export
Improfy has conducted a corporate analyst together with our employees in the Seattle and Chicago office. Improfy managed to identify 61 actions to streamline processes, boost sales, reduce costs, improve customer relations and increase employee motivation.
The result was excellent, we recommend Improfy!
We recommend Improfy!
Växjö, Sweden
Turnover: $19 million
Employees: 52
Industry: Publishing
We carried out a very professional business analysis of the entire organization. The project involved 50 employees. Improfy did not only completed the analysis but also reviewed employee feedback and recommended about 31 concrete and valuable actions to reduce cost, increase sales and increase motivation.
We highly recommend Improfy!
London, United Kingdom
Turnover: $2.3 million
Employees: 123
Industry: Marketing
Improfy has done a rapid profit boost project with our staff within 8 different departments in two different locations in the UK. Improfy identified 25 actions to streamline processes, reduce costs, boost sales and improve employee motivation.
We are very pleased with the outcome of the project and it has been smooth working and Improfy.
We highly recommend Improfy to other firms!
Malmö, Sweden
Turnover: $41 million
Employees: 331
Industry: Telecom
Together with Improfy we did a customer survey. Improfy developed the questions, analyzed the result and presented a valuable improvement portfolio to the management team.
The project was carried out in a professional manner and was very affordable, therefore we want to recommend Improfy!
We highly recommend Improfy!
Västervik, Sweden
Turnover: $47.2 million
Employees: 161
Industry: Hardware
Improfy has conducted an online project with the objective of developing our customers relations. The project was fully customized to our needs and therefore we got the most out of the results. Improfy managed to identify 57 actions within the following areas: product development, service and sales team.
We highly recommend Improfy!
We highly recommend Improfy!
Stockholm, Sweden
Turnover: £44.5m
Employees: 634
Industry: Manufacturing
Improfy conducted a customer analysis with our customers around Europe. They identified over 100 valuable improvements in 14 different areas. Improfy worked very well to satisfy our needs and our requirements. They were very flexible and provided great quality. The project achieved our expectations and gave us a very useful result.
We are very pleased! We highly recommend Improfy!
Domsjö, Sweden
Turnover: $174 million
Employees: 261
Industry: Timber
For the tenth consecutive year, Improfy performed an online project with the object of improving customer relations and thereby increasing sales. The project was conducted with 850 customers in 12 different countries around the world. Improfy managed to identify 105 improvements within the following area: products, sales, logistics, and service.
The project was conducted in a professional manner with the highest level of service.
We highly recommend Improfy!
Mölndal, Gothenburg
Turnover: $63.3 million
Employees: 92
Industry: Energy
We did a very professional and at the same time cost-effective online project with Improfy. The purpose of the project was to evaluate employee satisfaction and identify improvements to boost customer relations.
Improfy has not only completed a company analysis but also analyzed 1,000 comments and recommended some 40 very valuable improvement actions in 7 different areas.
We highly recommend Improfy.
Halmstad, Sweden
Turnover: $220m
Employees: 4308
Industry: Chemistry
Improfy conducted an online project for Nolato Cerbo AB. The project has been customized to our needs and given us the results we were looking for. The project has gone smoothly from survey to analysis with high and even quality. Improfy managed to identify 41 improvements to boost business performance.
We are very pleased with Improfy professional and flexible work!
Malmö, Sweden
Turnover: £11.1m
Employees: 26
Industry: Construction
The work has been smooth and professional from start to finish. The project included project planning, online analysis, and report production. The platform is easy to understand which has made the project time efficient.
We are very pleased with each step during the project and presentation of the results, so we highly recommend Improfy!
Malmö, Sweden
Turnover: $85 million
Employees: 183
Industry: Manufacturing
We have used Improfy to conduct an online project involving our customers in Sweden, Norway, Denmark, and Finland. Improfy has managed to identify 141 recommendations to improve customer relations. The improvements were identified within the following areas: products, service, and delivery.
Improfy has been our supplier for 7 conservative years and we are very satisfied. The result is accurate, delivered within deadlines, user-friendly and valuable.
We highly recommend Improfy!
Uppsala, Sweden
Turnover: $1.4 billion
Employees: 650
Industry: Pharmaceutical
Improfy carried out a performance improvement project with the purpose of boost employee satisfaction and thereby increase productivity. Improfy worked with 650 of our employees, in 20 countries and did the analysis in 8 different languages. Improfy recommended 52 improvements.
Improfy has delivered what we wanted throughout the project, on time and demonstrated a very high level of service. They worked with a structured and effective online program.
We highly recommend Improfy to other companies who want to get out more of a management consulting project.
Stockholm, Sweden
Turnover: $55 million
Employees: 75
Industry: Finance
Wincor Nixdorf, together with Improfy, successfully performed an online project, in which Improfy analyzed the performance of our AMT machines and payment-systems in 58 different cities around Sweden. Improfy development ideas and recommended 75 valuable improvement suggestions.
The project has been carried out in a professional manner.
We highly recommend Improfy!
Malmö, Sweden
Turnover: $300 million
Employees: 204
Industry: Properties
Improfy made an online project for us at Wihlborgs. We received a comprehensive analysis that has been designed to suit our workplace and the result generated a significant number of good and actionable suggestions. Improfy works consistently with high standards and delivers what the customer expects. We highly recommend Improfy!
We highly recommend Improfy!
Borås, Sweden
Turnover: $88 million
Employees: 546
Industry: logistics
Improfy worked professionally, offered a high level of service and was very flexible to our needs. We are very pleased with the implementation of the entire project.
We can really recommend Improfy
Kungsbacka, Sweden
Turnover: $38 million
Employees: 64
Industry:
Improfy has performed a very successful employee survey for us. Improfy created an online survey based on our wishes, conducted the survey with us and analysed the results. Improfy has worked smoothly and professionally from start to finish and high service sense.
We can really recommend Improfy!
Oscarshamn, Sweden
Turnover: $24 million
Employees: 285
Industry:
Improfy helped us implement an affordable online project in a professional way. Improfy was very responsive and designed the survey according to our specifications, which resulted in a very well-accomplished online project.
We can really recommend Improfy!
Filipstad, Sweden
Turnover: $1243 million
Employees: 185
Industry:
At a very competitive price, we received a complete survey prepared according to our specifications. The result was thoroughly analysed and we received a comprehensive action plan that gives us the opportunity to continue working with the material. The work has been carried out professionally and we look forward to future cooperation.
We can really recommend Improfy!
Ljung, Sweden
Turnover: £80.5m
Employees: 408
Industry:
We have carried out a very professional and at the same time affordable project. Improfy has not only conducted an online analysis but also evaluated customer feedback and recommended many valuable action proposals
We can really recommend Improfy!
Ljung, Sweden
Turnover:
Employees:
Industry:
Fagersta Stainless AB, together with Improfy, has implemented a complete online project, in which Improfy analysed customer feedback and recommended valuable action proposals. The project has been carried out in a very professional way and was very affordable.
We genuinely recommend Improfy!
Halmstad, Sweden
Turnover: $45m
Employees: 26
Industry: power
For the second year in a row, we have used Improfy to carry out our employee survey. Improfy was very professional and responsive and delivered a great project. We are very pleased with the year’s results. The suggestions that was prepared for us were concrete and very useful.
We genuinely recommend Improfy!
Head of Information
Stockholm, Sweden
Turnover: £23m
Employees: 198
Industry: publishing
We conducted a qualitative and affordable employee survey together with Improfy. We are very pleased with the entire process. Improfys worked very professionally and provided a great service with a high level of involvement.
We genuinely recommend Improfy!
Human Resource Manager
Örebro, Sweden
Turnover: $12m
Employees: 120
Industry: property
Improfy managed an online project for us at ÖBO. We got Improfy because their system is very easy to use. The project has been well implemented and it has met our expectations. We have been treated very well throughout the project.
We want to highly recommend Improfy.
Human Resource Manager
Nacka, Sweden
Turnover:£12m
Employees: 67
Industry:
Improfy has helped us carry out an employee survey at a competitive price. The project included the preparation of questionnaires, conducting research, analysis and presentation of results. We are very pleased with our cooperation and the service Improfy provided.
We highly recommend Improfy.
CEO
Tingsryd, Sweden
Turnover: $16.7m
Employees: 79
Industry: Wholesale
We carried out a professional and affordable customer relations project together with Improfy. Improfy not only conducted the project according to our exceptions, but also analysed all customer ideas and recommended some 133 concrete and relevant development opportunities within the following areas: products, sales, service and pricing.
We recommend Improfy.
Sales & Marketing Manager
Göteborg, Sweden
Turnover: $10m
Employees: 80
Industry: Software Development
We wanted a project delivered in a very short time and Improfy still delivered a high quality result. We received a survey with extensive questionnaires, which resulted in an in-depth analysis presented in the form of a response portfolio. Improfy worked flexibly, professionally and we are very pleased with the project.
In short, we can really recommend Improfy!
CEO