Customer Relations

 

Improve customer relations and increase sales by conducting a unique customer analysis. Determine your customers satisfaction level and identify valuable improvement opportunities.

Project overview

At Improfy, we focus on identifying and implementing actions to improve customer relations and boost your sales.

To ensure your future financial estimate is achieved, we assist you in the implementation process, for another 10 months.

Project time: 4 weeks
4 weeks improvement identification
10 months improvement implementation

Time guarantee: 4 hours
Improfy offers a time guarantee which states that you don’t spend more than 4 hours of your time.

Audit and consulting partners
The project is conducted in cooperation with leading audit and consulting firms.

Project report

We offer everything that a traditional customers satisfaction survey contains:

  • Customized questions
  • Customer satisfaction index
  • Trend analysis
  • Industry benchmarking
  • Departmental performance
  • Unique manager logins

Improvement portfolio
Furthermore, we present tangible actions to improve your customer satisfaction result, improving customer relations and boosting sales.

GAP-analysis
To take it even one step further we perform a Gap-analysis based on the actual customer result and the predicted result from your sales team.

Mini-survey
Once every quarter we perform a mini-survey securing that all ongoing measures is delivering the wanted results.

Result guarantee

Based on our success record we offer all our clients the following improvement guarantee.

Products
8%
 
Quality
7%
 
Service
8%
 
Delivery
8%
 
Invoice
2%
 
Complaints
3%
 
Competitors
9%
 
Prices
4%
 
Sales
7%
 
Environment
4%
 
IT
8%
 

 

Based of the average of: 290 online projects

Average size clients: 98 customers

Live system update: Friday 9 June 2017

Your first project is always free, book now!

Your first project with us is always free, with no strings attached. This is because we want to prove ourselves to you.

We have already conducted over 400 projects with excellent result for over 100 different clients, and now we want to do the same for you.

If you are happy with your first project and want to do a follow-up or another project, then the project cost is £45 per employee.

 

Project plan after booked free project

Week 1-2
1
Business analysis

Improfy will provide a diagnosis that you approve and then send to your customers.

  • Products
  • Quality
  • Service
  • Delivery
  • Invoice
  • Complaints
  • Competitors
  • Prices
  • Sales
  • Environment
  • IT
Week 3-4
2
Performance report

After that, Improfy analyzes the results and conducts a presentation with the entire management team directly online.

Week 5-40
3
Implementation

Improfy implements all improvements during 10 months together with your employees. The management receives a status report each month containing:

  • Improvement status
  • End date
  • Person in charge
  • Issues report
  • Next steps

Bröderna Nelson AB
Tingsryd

Turnover: £16.7m
Employees: 79

Olle Hult
Sales & Marketing Manager

Holmen Timber AB
Domsjö

Turnover: £1 810.3m
Employees: 4 557

Johan Hedin
Marketing Director

Plannja AB
Luleå

Turnover: £92.3m
Employees: 253

Anna Källström
Marketing Manager

Peab Asfalt AB
Malmö

Turnover: £11.1m
Employees: 26

Bengt-Olle Persson
Marketing Director